Refund policy
- All sales are final.
- As flowers are a perishable, returns are only accepted under the following circumstances:
- All issues must be indicated to us within 24 hours of delivery — if you are calling after hours, please leave a message with a time to reach you and phone number and we will call the next business day.
- We will happily replace any damaged item, which may have had its quality affected during shipping
- As items are perishable, we do not issue refunds, however if the issue cannot be resolved, an in-store credit may be available
- Returns are accepted on a “quality” basis only — issues of “not liking” the arrangement are not grounds for a return.
- Allow for 7-14 working days for the refund process from the payment gateway after we confirm your refund request. Refunds will be processed through original mode of payment.
- Fresh flowers must be watered and taken care of, otherwise they will not last long. It is the recipient’s responsibility to re-cut and water the arrangement.
- If you are ordering flowers for someone else, be sure you are choosing something they would like — style preferences are not grounds for returns
- As all flowers are not always in season, or not in stock, Fleurology Boutique Flowers reserve the right to substitute blooms with a similar “look” and feel without prior consultation. We will do our utmost to make the arrangement as close to the advertised picture as possible. If you require a specific product, please call and check for its availability.
- Canceling your order is subject to whether your order is dispatched. Usually any cancelation should be within 30 minutes of placing the order.
- Canceled orders can be refunded as store credit or gift vouchers.