Refund & Return Policy

1. If a client claims an order was not delivered, we ask that we are given at least 24 hours to investigate the circumstances of what has occurred. In many cases, delivery was attempted but either the recipient was not home/office and/or nobody was available to accept the order. We reserve the right to attempt a redelivery if this occurs, at a different time or day. Please note that we make every effort to make the delivery on the scheduled time and date.

2. If an order is delivered to the recipient and there is a question of the quality of the arrangement, the recipient should contact Fleurology directly. In almost every case, we will gladly replace the arrangement.
To request a replacement, Fleurology should be contacted within 24 hours of the delivery. Bear in mind that flowers are perishable. Proper care is required. No refunds or replacements will be made for any order should the recipient or sender not notify us within 1 day of the original delivery date. It is the responsibility of the sender to review all of the information provided on this website relating to refunds and/or replacements.

3. In the case where a client places an order through Fleurology and then needs to cancel the order, the cancellation must be made no less than 48 hours prior to the delivery date requested for the order.
If the cancellation is received after the order is delivered, no refund can be issued.
Cancellations will not be accepted if a client places an order but provides information that prevents direct delivery, such as in the case of a wrong office or home address.

4. Fleurology is not responsible for any order where the recipient refuses to accept the item. Fleurology will not issue refunds to any client where the recipient, for whatever reason, will not accept the arrangement or refuses delivery.

5. Fleurology is not liable for client errors that result in the over-ordering of a product. During checkout the client is provided with a total of the order PRIOR to the order being submitted. The client is given the option to remove items or reduce the quantity ordered.
Fleurology makes every effort to review orders where multiple quantities of a same item are ordered but we do not guarantee, nor are we liable, for any order sent out exactly as the client ordered.

6. Refunds will be done only through the Original Mode of Payment.

7. Kindly allow for up to 45days for the refund transfer to be completed.

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